Are your items authentic?  Yes! Everything BHFO sells is guaranteed authentic or your money back.

Since you are an outlet that offers incredibly deep discounts, can I expect quality items? BHFO is an off-price retailer delivering great value to our customers by combining the Best Brands in Fashion at Better Prices.  Our buyers are always searching for the hottest deals for the entire family.  Some of the products we offer may have been on a sales floor and could have been tried on, just like what you find when you shop at a retail store.   In addition, since they are sent through a reverse supply chain (ex. from a retailer back to a centralized warehouse) they can show signs of slight imperfections and handling.  Our preowned conditioned items have been used or worn previously. We will do our best to describe the condition of these items. We may not be able to provide additional photos of the condition.  

The following are examples of minor imperfections that are possible and will not be noted as flaws in the description:

-Item may possess one or more price tags and/or stickers indicating multiple markdowns.

-May need to be steamed, washed or dry-cleaned before wearing due to handling or trying on in department stores. Examples: makeup/deodorant marks.  

-Small seam separations.

-Loose threads/beads/embellishments. If an item is missing embellishments/buttons but extras are included, we will not disclose this in the description. Missing beads/embellishments will be noted if item does NOT come with extra. If they are loose or come with extras we will not note this in the description.  

-Small snags or runs.  

-We are not responsible for variances in certain materials such as silk, linen and other natural fabrics.  

-We find that many of these imperfections can be easily fixed. Any major flaws not listed above will be stated in the description of the item. We guarantee that if an item has a major flaw which is not disclosed in the description, you may return it for your money back.  

-Due to lighting and computer monitor settings there may be variations in color of the item pictured. BHFO will do our best to describe the item. However, due to the low prices and large selection that we offer, we cannot list every single detail of an item such as texture, pattern, closure, fit, etc. We do encourage you to enlarge the photo for further detail.

Can I shop by size? BHFO sells thousands of items each week and our inventory is constantly changing. For your convenience, you can search our current eBay inventory by size, style, color or brand. Since our inventory changes daily, we cannot promise that we will have the exact same item or size in our inventory tomorrow. We sell our items for well below retail, so we are not able to offer an exchange on our inventory. However, you may return the item and reorder the same or similar item from our eBay store if available.

How do I know if apparel is true to size? Sizing often varies by brand. We recommend searching the manufacturers website to view their size chart for additional fit and measurements.

Are measurements available? We supply some measurements, but because of our outlet model, we are unable to list all measurements. BHFO stated measurements listed are within 2 inches including inseam and length.  Due to manufacturer variations in materials, fabric and stretch content, we cannot be responsible if measurements are not exact.

Can I purchase an item if I live outside the U.S.?  Yes, you can in most cases. However, some items have eBay and/or international restrictions which prevent us from shipping them to certain countries, or we may not have current licensing to sell outside the Domestic United States.  We do not ship/ to the following countries: Albania, Azerbaijan, Belarus, Bosnia and Herzegovina, Burma/Myanmar, Burundi, Central African Republic, Cote d'Ivoire/Ivory Coast, Cuba, Democratic Republic of the Congo, Guadeloupe, Guatemala, Iran, Iraq, Kosovo, Lebanon, Libya, Macedonia, Martinique, Montenegro, Nicaragua, North Korea, Romania, Serbia, Somalia, Sudan, Syria, Ukraine, Venezuela, Yemen, and Zimbabwe.

Oops! How do I cancel my sale? If you made a purchase and paid for the order, the order is most likely already in transit.  We do offer a 30-day return policy once you receive the item and wish to return. You can still certainly reach out to our Customer Service team to attempt to cancel, but we are Not always able to guarantee.

Can I purchase multiple items?  Yes, as long as you don't checkout/pay for any of the items until you are DONE shopping and purchase under one eBay user ID, you can continue to add multiple items to your cart and receive shipping discounts.  When you add items to your cart, the inventory is not sold until the full order is paid. So if there is limited supply and someone else checks out and pays for an item before you complete payment, the item may be removed from your cart.  

What type of payment do you accept? All payments are processed through eBay managed payments. If you have questions regarding the types of payment they accept, please contact eBay Support.

Can I mail you a payment or pay over the phone? Sorry, eBay does not offer checks or money orders as a payment method.  We also do not accept payment over the phone. Please reach out to eBay Support on types of payments they accept.

Have you received my payment yet?  BHFO will send you a confirmation email when payment clears. If you have paid and have not received a payment confirmation within 24 hours, please contact us.  

Shipping

How much is shipping for my order?  Shipping varies for each item purchased and the total quantity of items ordered. Shipping cost is determined by the item weight, destination, and the shipping option selected. For additional information regarding shipping costs and the options we offer, please see our shipping page.

When will you ship my item? Most domestic orders will leave our warehouse within 1 business day from receipt of your payment.  Most international orders will leave our warehouse within 2 business days of the payment date.

If you need your order sooner, we offer Express or Overnight Delivery and your items will leave our warehouse within one business day of the payment date.  

We recommend customers who are having orders sent internationally to choose Express Delivery to receive your packages sooner. Due to slow customs processes, packages can take up to 4-8 weeks to arrive.

Can I ship to a different address?  Sure, during the checkout process, specify where you want the items to ship. Make sure that if you are paying with a credit card, you have the correct billing address entered. Once payment has been entered, we cannot change the shipping address.

Do you ship to APO/FPO addresses?  Yes we do. Rates are the same as U.S. domestic.  

Do you consolidate separate orders?  Yes we do. Orders are automatically consolidated if paid within 2 hours of each other and the same shipping service is selected. If you wish to prevent this automatic consolidation, please make sure to space your payments over 2 hours apart.  

Do you consolidate separate orders?  Yes we do. Orders are automatically consolidated if paid within 2 hours of each other and the same shipping service is selected. If you wish to prevent this automatic consolidation, please make sure to space your payments over 2 hours apart.  

How do I track my order? When your order ships, you will receive an email with a link to shipping & tracking information. You can check the status of your package once it's in transit. You can also check the tracking details through the eBay order.

Returns, Damaged Products or Incorrect Orders

I received the wrong item. What do I do?  Contact us through eBay messaging at any time and we will respond within 1 business day.  We will make it right!

My order was damaged. What do I do?  Contact us through eBay messaging at any time and we will respond within 1 business day.  We will make it right!

How do I return my order? We want you to be completely happy! If for any reason you are not happy with your purchase we will gladly accept returns (excluding lots, swimwear and intimate bottoms, health, beauty and fragrance items, and perishables). Item(s) must be returned in original condition within 30 days of delivery with original tags/packaging. If there are any signs of wear, heavy perfumes or smoke the item will not be accepted for return. Intimate apparel bottoms including panties and swimwear bottoms are non-returnable. You will receive a full refund for the cost of the merchandise less all shipping costs. You can initiate all qualifying returns through your eBay order. If you have questions on how to return an item, please contact our Customer Service team.

When will I receive a refund? When we receive your package we will process the return within 2 business days. You will receive a refund for the purchase price less all shipping costs. All refunds are processed back to the original form of payment.

Feedback on eBay

What kind of feedback should I enter at eBay for my purchase? We are proud to have over 2 MILLION POSITIVE FEEDBACK on eBay! Be sure to check out our feedback rating as we have assisted our loyal customers and created a positive 5-Star Experience! We are committed to providing customers with the most unique and high-quality products. If you would like to share your experience with us we would love to hear from you!

Will you leave feedback once payment has been made? Yes, BHFO leaves positive feedback for all buyers once payment has cleared. Thank you from all of us at BHFO. Enjoy your shopping and come back soon!

Legal disclaimers

All products sold by BHFO are authentic products, which are sourced from manufacturers, retailers, wholesalers, designers and catalog retailers.

Trademarks and brand names displayed on our website or in our product listings are the sole property of the trademark owners and are not the property of BHFO.  

Photographs taken by our photographers are the property of BHFO and may not be used; unless we give you written permission to use them.  

BHFO/bhfo is our eBay user ID and our copyrighted company name.

BHFO aims to provide our customers with the items they have purchased.  If for some reason the item is unavailable we will make every effort to contact our customer and remedy the situation.

BHFO is not responsible for the fabric content, the cleaning method, and / or the durability of a product, which are the responsibilities of the apparel, shoes, or accessory manufacturer.